Zuvi ColorBox FAQ
Introduction
What is ColorBox?
ColorBox is a smart at-home semi-permanent hair color creator. Simply select your desired shade in the app, and the device automatically dispenses the correct formula so you can mix and create your ideal color with ease.
How does ColorBox dispense the dye?
The device dispenses the base and three primary colors into a mixing bowl according to your selected shade. You only need to mix them manually before application, as all ratios are automatically calculated — no manual measuring required. If you are preparing multiple shades, it is recommended to use separate mixing bowls for each shade to avoid color mixing.
How many different color shades can I create?
ColorBox has over 1000 preset shades available in the app. You may even decide your own primary color ratio to create your custom shades, enabling virtually unlimited shade possibilities. Final results may vary depending on your base hair color and hair condition.
Before You Start
Why should I choose ColorBox over traditional semi-permanent box dye? What makes it different?
Unlike fixed-shade box dyes, ColorBox offers unlimited shade customization and smart, on-demand dispensing. It eliminates guesswork with precise formulas, reducing waste and ensuring consistent results every time.
Can I save my custom formulas for future use?
Yes. Your color history in the app stores every creation. You can replicate your signature shade months later or even create a matching color-depositing conditioner for long-lasting vibrancy.
How do I fine-tune the color of the generated dye?
You can click the Pro mode button in the top-right corner of the app (the button features red, yellow, and blue colors). From there, you can directly dispense red, yellow, blue, or base according to your needs to further adjust the color of your dye.
Is ColorBox hair dye vegan?
The ColorBox hair dye is vegan, registerd with The Vegan Society. The dye is formulated without any animal-derived ingredients and is not tested on animals.
Can the cartridge be reused or refilled?
This device has stringent requirements for viscosity, sealing, and dosing precision; therefore, self-refilling or reuse is strictly prohibited. Non-official refills may result in inaccurate dispensing or mechanical damage of the device. Such operations will void the product warranty.
Can multiple user accounts share one ColorBox device?
Yes. Multiple users can connect to the same device using their own app accounts. Each account maintains its own color history and records independently.
Does it require an active internet connection to function?
Internet is required only for first-time activation and updates. After setup, all saved content is available offline.
How can I apply for a partnership or collaboration with you as a KOL, artist, or brand?
You can visit our Become a Partner page to submit your information. We will review your application as soon as possible. We also recommend joining our Discord community to get early access to campaign updates.
Requirements & Safety
How long does the battery last?
ColorBox operates via a power adapter and does not have a built-in battery. It needs to be plugged in during use, but the design remains suitable for flexible use within a home environment.
What is the voltage compatibility?
ColorBox is powered by USB-C port, with power no less than 5V 3A.
Is ColorBox and hair dye safe?
ColorBox follows regulatory testing and safety standards that comply with the safety substantiation requirements stipulated in the Modernization of Cosmetics Regulation Act (MoCRA) under the U.S. Food and Drug Administration (FDA). All products are supported by appropriate safety testing and documentation with ISO/IEC 17025 certified laboratories. A patch test is required prior to use, and users should follow all instructions provided to ensure safe and optimal results.
Do I need to perform both a patch test and a strand test?
A patch test is required, while a strand test is highly recommended. The patch test is a mandatory safety step to identify potential allergic reactions, whereas the strand test allows you to preview the final color result to ensure it meets your expectations. For best results and safety, always follow the instructions provided with your hair dye product when performing these tests.
Is the app compatible with both iOS and Android?
Yes, the ColorBox app is compatible with Android 8.0 and above and iOS 13.0 and above.
Are uploaded photos stored or used for any other purposes?
Your privacy is our priority: photos uploaded for color analysis or within the review feature are used solely to generate formulas or support app functionality. All images are managed strictly under our Privacy Policy and will be securely stored, deleted, or anonymized upon completion of processing in accordance with our data retention guidelines.
Is there a ‘Pro’ version specifically for salons?
ColorBox is designed for home use, with a focus on convenience and precision for everyday hair coloring. There is currently no dedicated 'Pro' version for salons. It can also be used as a creative tool for exploring different color possibilities, while remaining primarily designed for personal use.
Is ColorBox safe for children, pregnant users, or pets?
ColorBox is designed specifically for adult users and is prohibited for use by children. Pregnant individuals or those with sensitive skin should consult a healthcare professional before use and perform a patch test prior to full application. If any irritation or discomfort occurs during use, discontinue immediately, rinse thoroughly, and seek medical advice if necessary.
What should I do if dye comes into contact with skin or eyes?
Hair dye may come into contact with skin during normal use and should be rinsed off after application. Do not use this product to dye eyelashes or eyebrows, as it may cause serious eye injury, including blindness. If the product gets into the eyes, rinse immediately with plenty of water for several minutes. Remove contact lenses if present and easy to do, then continue rinsing. If irritation persists, seek medical advice and bring the product packaging or ingredient information if available.
Usage & Results
How much dye do I need each time? What if I mix too much?
Since every individual's hair texture, thickness, and porosity are unique, the amount of dye required varies from person to person.There is a reference guide based on hair length and volume within the app to assist you; we recommend dispensing only as much as you need. To minimize waste, a small storage container is included with the product for temporarily keeping minor amounts of leftover dye. However, to ensure color stability and the best results, we still suggest dispensing according to your actual needs and prioritizing the use of freshly mixed dye.
How long does the entire dyeing process take?
The total time required for the hair coloring process largely depends on your hair length, volume, and personal application speed. While the device dispenses the dye in just a few minutes, the overall duration varies from person to person, encompassing mixing, application, processing time, and rinsing. Since hair length and thickness are the primary factors affecting application time, we recommend allowing sufficient time to ensure even coverage.
How long does the color last in my hair? How can I maintain it?
The longevity of ColorBox is comparable to most mainstream semi-permanent hair dyes on the market.
1. Color Depth & Hair Condition: Longevity is heavily influenced by the depth of the shade and your hair’s condition. In general, lighter shades tend to fade faster, while deeper colors stay vibrant longer.
2. App Coverage Tags: The fading rate also depends on the Coverage tag you select in the app. Formulas labeled as "Sheer" or "Light" will fade more quickly, whereas "Rich" or "Full Coverage" options provide longer-lasting results.
3. Maintenance Tips: Reducing wash frequency, avoiding hot water, and using color-depositing conditioners or professional color-safe products can significantly help extend the life of your color.
Will the system warn me if any cartridge doesn’t have enough before dispensing?
Yes, the system automatically checks the remaining levels before dispensing. If the materials are insufficient for your selected formula, the app will prompt you to replace the cartridges.
Please Note: As the remaining volume is based on system estimates, slight variations may occur. To ensure your coloring process remains uninterrupted, we highly recommend keeping a set of replacement cartridges at home just in case.
How much mess does it create when rinsing?
The formula is designed to minimize staining on skin and clothing. When used as directed and rinsed properly, staining risk is reduced.
However, basic precautions are recommended—such as wearing gloves, avoiding contact with light-colored fabrics, and cleaning any exposed surfaces promptly after use.
Is the product suitable for different hair types or textures?
ColorBox is suitable for all hair types and textures, including straight, wavy, and curly hair. Final results may vary depending on hair structure, starting color, and condition.
Do I need to bleach my hair before using ColorBox?
For dark hair, bleaching is recommended to achieve lighter or high-saturation shades and reach the intended color result. Without pre-lightening, the outcome will likely appear significantly darker and may differ noticeably from the selected shade. A strand test is strongly recommended to confirm the actual result.
Does ColorBox include a bleaching product?
No. ColorBox does not include bleaching product. If lightening is required, a separate bleach product must be used. Make sure the hair is thoroughly washed to remove any residual bleach or developer. Residues may cause oxidation and affect the final color result.
Do I need to mix this dye with a developer?
No, this dye does not require a developer and can be applied directly. However, before applying, make sure the hair is thoroughly washed to remove any residual bleach or developer. Residues may cause oxidation and affect the final color result.
Purchase & Shipping
Where is ColorBox available? Do you offer international shipping?
Currently, ColorBox is only available for purchase within the United States. While we do not support international shipping at this time, we are actively working to expand into more regions. We invite you to subscribe to our newsletter to receive the latest updates and be the first to know when we launch in your area.
What is the price of the ColorBox Starter Kit?
The price of the ColorBox Starter Kit is $179. During the pre-order, you can secure your order with a $5 deposit to enjoy a discounted total price of $149, and pay the remaining balance on June 1st.
What is included in one Starter Kit? Does it include essential dyeing accessories?
The Starter Kit includes the ColorBox device, one base cartridge, and three color cartridges. It also comes with essential dyeing accessories such as a mixing bowl, stirring whisk, gloves, brush with comb, and a small storage container if you'd like to give your friend a shade! So you can start coloring right out of the kit.
How many uses can I get from one Starter Kit?
How should ColorBox machine and cartridges be stored?
Store the device and cartridges in a cool, dry place away from direct sunlight. The cartridges should be tightly capped to prevent leakage or clogging the nozzles.
What is the shelf life after opening the cartridges? Will long-term storage affect performance?
Cartridges have a 3-year shelf life. Opened cartridges can continuous to be used when sealed properly (close the cartridge compartment when installed in the device, or tightly capped when stored individually).
When will it be available?
Pre-orders for ColorBox will officially open on March 31st, with the first batch of shipments expected to begin in early June.
Where will it be available?
It will be available on ZuviLife.com.
Do you offer any split payment options?
Yes. Klarna and Shop Pay installment options are available through our official DTC website at ZuviLife.com.
Do you offer after-sales support? How can I contact customer service?
Yes, we provide comprehensive after-sales support. If you encounter any issues, we recommend visiting the Support section on our official website. By using the Support interface, you can submit a request based on your specific needs, and our team will provide you with targeted assistance.
What is the return policy for ColorBox?
Unopened products are returnable within 30 days, while opened items are non-returnable for hygiene reasons.
For full details, please check our Return and Refund Policy.
What is the warranty for ColorBox?
ColorBox devices are covered by a 12-month limited warranty in the U.S.
For full details, please check our Colorbox Warranty Policy.
What is ColorBox?
ColorBox is a smart at-home semi-permanent hair color creator. Simply select your desired shade in the app, and the device automatically dispenses the correct formula so you can mix and create your ideal color with ease.
How does ColorBox dispense the dye?
The device dispenses the base and three primary colors into a mixing bowl according to your selected shade. You only need to mix them manually before application, as all ratios are automatically calculated — no manual measuring required. If you are preparing multiple shades, it is recommended to use separate mixing bowls for each shade to avoid color mixing.
How many different color shades can I create?
ColorBox has over 1000 preset shades available in the app. You may even decide your own primary color ratio to create your custom shades, enabling virtually unlimited shade possibilities. Final results may vary depending on your base hair color and hair condition.
Why should I choose ColorBox over traditional semi-permanent box dye? What makes it different?
Unlike fixed-shade box dyes, ColorBox offers unlimited shade customization and smart, on-demand dispensing. It eliminates guesswork with precise formulas, reducing waste and ensuring consistent results every time.
Can I save my custom formulas for future use?
Yes. Your color history in the app stores every creation. You can replicate your signature shade months later or even create a matching color-depositing conditioner for long-lasting vibrancy.
How do I fine-tune the color of the generated dye?
You can click the Pro mode button in the top-right corner of the app (the button features red, yellow, and blue colors). From there, you can directly dispense red, yellow, blue, or base according to your needs to further adjust the color of your dye.
Is ColorBox hair dye vegan?
The ColorBox hair dye is vegan, registerd with The Vegan Society. The dye is formulated without any animal-derived ingredients and is not tested on animals.
Can the cartridge be reused or refilled?
This device has stringent requirements for viscosity, sealing, and dosing precision; therefore, self-refilling or reuse is strictly prohibited. Non-official refills may result in inaccurate dispensing or mechanical damage of the device. Such operations will void the product warranty.
Can multiple user accounts share one ColorBox device?
Yes. Multiple users can connect to the same device using their own app accounts. Each account maintains its own color history and records independently.
Does it require an active internet connection to function?
Internet is required only for first-time activation and updates. After setup, all saved content is available offline.
How can I apply for a partnership or collaboration with you as a KOL, artist, or brand?
You can visit our Become a Partner page to submit your information. We will review your application as soon as possible. We also recommend joining our Discord community to get early access to campaign updates.
How long does the battery last?
ColorBox operates via a power adapter and does not have a built-in battery. It needs to be plugged in during use, but the design remains suitable for flexible use within a home environment.
What is the voltage compatibility?
ColorBox is powered by USB-C port, with power no less than 5V 3A.
Is ColorBox and hair dye safe?
ColorBox follows regulatory testing and safety standards that comply with the safety substantiation requirements stipulated in the Modernization of Cosmetics Regulation Act (MoCRA) under the U.S. Food and Drug Administration (FDA). All products are supported by appropriate safety testing and documentation with ISO/IEC 17025 certified laboratories. A patch test is required prior to use, and users should follow all instructions provided to ensure safe and optimal results.
Do I need to perform both a patch test and a strand test?
A patch test is required, while a strand test is highly recommended. The patch test is a mandatory safety step to identify potential allergic reactions, whereas the strand test allows you to preview the final color result to ensure it meets your expectations. For best results and safety, always follow the instructions provided with your hair dye product when performing these tests.
Is the app compatible with both iOS and Android?
Yes, the ColorBox app is compatible with Android 8.0 and above and iOS 13.0 and above.
Are uploaded photos stored or used for any other purposes?
Your privacy is our priority: photos uploaded for color analysis or within the review feature are used solely to generate formulas or support app functionality. All images are managed strictly under our Privacy Policy and will be securely stored, deleted, or anonymized upon completion of processing in accordance with our data retention guidelines.
Is there a ‘Pro’ version specifically for salons?
ColorBox is designed for home use, with a focus on convenience and precision for everyday hair coloring. There is currently no dedicated 'Pro' version for salons. It can also be used as a creative tool for exploring different color possibilities, while remaining primarily designed for personal use.
Is ColorBox safe for children, pregnant users, or pets?
ColorBox is designed specifically for adult users and is prohibited for use by children. Pregnant individuals or those with sensitive skin should consult a healthcare professional before use and perform a patch test prior to full application. If any irritation or discomfort occurs during use, discontinue immediately, rinse thoroughly, and seek medical advice if necessary.
What should I do if dye comes into contact with skin or eyes?
Hair dye may come into contact with skin during normal use and should be rinsed off after application. Do not use this product to dye eyelashes or eyebrows, as it may cause serious eye injury, including blindness. If the product gets into the eyes, rinse immediately with plenty of water for several minutes. Remove contact lenses if present and easy to do, then continue rinsing. If irritation persists, seek medical advice and bring the product packaging or ingredient information if available.
How much dye do I need each time? What if I mix too much?
Since every individual's hair texture, thickness, and porosity are unique, the amount of dye required varies from person to person.There is a reference guide based on hair length and volume within the app to assist you; we recommend dispensing only as much as you need. To minimize waste, a small storage container is included with the product for temporarily keeping minor amounts of leftover dye. However, to ensure color stability and the best results, we still suggest dispensing according to your actual needs and prioritizing the use of freshly mixed dye.
How long does the entire dyeing process take?
The total time required for the hair coloring process largely depends on your hair length, volume, and personal application speed. While the device dispenses the dye in just a few minutes, the overall duration varies from person to person, encompassing mixing, application, processing time, and rinsing. Since hair length and thickness are the primary factors affecting application time, we recommend allowing sufficient time to ensure even coverage.
How long does the color last in my hair? How can I maintain it?
The longevity of ColorBox is comparable to most mainstream semi-permanent hair dyes on the market.
1. Color Depth & Hair Condition: Longevity is heavily influenced by the depth of the shade and your hair’s condition. In general, lighter shades tend to fade faster, while deeper colors stay vibrant longer.
2. App Coverage Tags: The fading rate also depends on the Coverage tag you select in the app. Formulas labeled as "Sheer" or "Light" will fade more quickly, whereas "Rich" or "Full Coverage" options provide longer-lasting results.
3. Maintenance Tips: Reducing wash frequency, avoiding hot water, and using color-depositing conditioners or professional color-safe products can significantly help extend the life of your color.
Will the system warn me if any cartridge doesn’t have enough before dispensing?
Yes, the system automatically checks the remaining levels before dispensing. If the materials are insufficient for your selected formula, the app will prompt you to replace the cartridges.
Please Note: As the remaining volume is based on system estimates, slight variations may occur. To ensure your coloring process remains uninterrupted, we highly recommend keeping a set of replacement cartridges at home just in case.
How much mess does it create when rinsing?
The formula is designed to minimize staining on skin and clothing. When used as directed and rinsed properly, staining risk is reduced.
However, basic precautions are recommended—such as wearing gloves, avoiding contact with light-colored fabrics, and cleaning any exposed surfaces promptly after use.
Is the product suitable for different hair types or textures?
ColorBox is suitable for all hair types and textures, including straight, wavy, and curly hair. Final results may vary depending on hair structure, starting color, and condition.
Do I need to bleach my hair before using ColorBox?
For dark hair, bleaching is recommended to achieve lighter or high-saturation shades and reach the intended color result. Without pre-lightening, the outcome will likely appear significantly darker and may differ noticeably from the selected shade. A strand test is strongly recommended to confirm the actual result.
Does ColorBox include a bleaching product?
No. ColorBox does not include bleaching product. If lightening is required, a separate bleach product must be used. Make sure the hair is thoroughly washed to remove any residual bleach or developer. Residues may cause oxidation and affect the final color result.
Do I need to mix this dye with a developer?
No, this dye does not require a developer and can be applied directly. However, before applying, make sure the hair is thoroughly washed to remove any residual bleach or developer. Residues may cause oxidation and affect the final color result.
Where is ColorBox available? Do you offer international shipping?
Currently, ColorBox is only available for purchase within the United States. While we do not support international shipping at this time, we are actively working to expand into more regions. We invite you to subscribe to our newsletter to receive the latest updates and be the first to know when we launch in your area.
What is the price of the ColorBox Starter Kit?
The price of the ColorBox Starter Kit is $179. During the pre-order, you can secure your order with a $5 deposit to enjoy a discounted total price of $149, and pay the remaining balance on June 1st.
What is included in one Starter Kit? Does it include essential dyeing accessories?
The Starter Kit includes the ColorBox device, one base cartridge, and three color cartridges. It also comes with essential dyeing accessories such as a mixing bowl, stirring whisk, gloves, brush with comb, and a small storage container if you'd like to give your friend a shade! So you can start coloring right out of the kit.
How many uses can I get from one Starter Kit?
How should ColorBox machine and cartridges be stored?
Store the device and cartridges in a cool, dry place away from direct sunlight. The cartridges should be tightly capped to prevent leakage or clogging the nozzles.
What is the shelf life after opening the cartridges? Will long-term storage affect performance?
Cartridges have a 3-year shelf life. Opened cartridges can continuous to be used when sealed properly (close the cartridge compartment when installed in the device, or tightly capped when stored individually).
When will it be available?
Pre-orders for ColorBox will officially open on March 31st, with the first batch of shipments expected to begin in early June.
Where will it be available?
It will be available on ZuviLife.com.
Do you offer any split payment options?
Yes. Klarna and Shop Pay installment options are available through our official DTC website at ZuviLife.com.
Do you offer after-sales support? How can I contact customer service?
Yes, we provide comprehensive after-sales support. If you encounter any issues, we recommend visiting the Support section on our official website. By using the Support interface, you can submit a request based on your specific needs, and our team will provide you with targeted assistance.
What is the return policy for ColorBox?
Unopened products are returnable within 30 days, while opened items are non-returnable for hygiene reasons.
For full details, please check our Return and Refund Policy.
What is the warranty for ColorBox?
ColorBox devices are covered by a 12-month limited warranty in the U.S.
For full details, please check our Colorbox Warranty Policy.