Free Shipping and Shipping Fees
We offer free shipping to most countries and regions on orders over a certain threshold. Free shipping eligibility will be confirmed during checkout. Shipping charges may be applied at checkout to orders under a certain amount or when a special shipping method is selected.
In the event of a return, any shipping fee paid is non-refundable.
We strive to provide you with the fastest delivery.
Typically, it takes 2-7 business days to process and ship your order, but this can vary depending on your location and our warehouse availability. Please note that there may be delays due to force majeure events such as tsunamis, wars, state actions, customer inspections, pandemics, and other unforeseen circumstances.
NOTE REGARDING COVID-19
Due to COVID-19, courier operations around the world have been affected, which may cause delays in order shipping. We apologize for any inconvenience and are working diligently to deliver your orders as soon as possible. Thank you for your patience and understanding.
We currently offer shipping to the following locations:
Austria, Belgium, Cyprus, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovenia, Spain, Sweden, Switzerland
ASIA & PACIFIC
Australia, Hong Kong SAR. For orders in Japan, please visit www.zuvi.jp
What to expect after placing an order?
Once you have placed an order, you'll receive a confirmation email letting you know that our team has received your order. Once our warehouse has fulfilled the order, you will receive an email with the tracking number for your order.
What to do if an order is delayed?
In the unlikely event that you have not received your order in a timely manner, please contact us via email at firstname.lastname@example.org and we will address the issue.